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We offer a 10 minutes grace period before & after your appointment time it for any reason you can not make it on time for your appointment please try to give us a call. Otherwise the scheduled technician may not be available when you arrive. Appointments may only be rescheduled once per day.
We are not responsible for any lost, stolen or damaged personal belongings.
We are not responsible for any lost or stolen Gift Certificates. Rewards Cards or
Promotional Certificates
If you have your own personal pedicure/ manicure tool kit, please check all items before letting the salon. We are not responsible for any lost items when you return the next visit.
Please keep children in the lobby area unless they are receiving spa services,
Parents Guardians are responsible for anything broker or damaged by their kids
When children receive service, please always consult with the front desk staff or
technician on service prices. Parents or guardians are responsible for paying any additional grades
Your satisfaction is our priority. Therefore, if you are not satisfied, please let us know on the same day. We will re-perform the same service within 3 days. We will only redo the exact same service product, polish color that was done the first time. If you would like to change or upgrade your service product or polish color, there will be an additional charge. If you are not able to return within the given time for any reason, then you may not be guaranteed compensation. No refunds will be given
Technician will consult with client about any additional charges prior to performing
If you agree to an upgrade or additional services recommended by the technician, please understand that you are responsible for paying the additional charges.
During the performance of any services. If for any reason you are not satisfied by either the technician products or services, please notify the management team immediately before the services have been completed.
To ensure the most calming, relaxing and peaceful atmosphere for you and other clients, we sincerely ask everyone to turn down their mobile phones. Please no phone conversations in the spa pedicure areas. Please try to use text if necessary.
If you are using any acne skin medications creams or have sensitive skin, please let us
know prior to any waxing services. We will not be responsible for any allergic reactions or burning due to certain ingredients in products.
We accept Visa and Mastercard. Sorry, no personal checks.
Gratulty in cash only please. These may not be charged to credit cards.
Gift certificates are available.
Appointments and walk-ins are welcome.
Complimentary drinks come with all services. However, there is a limit of 2 drinks per client per visit
We have the right to refuse service to anyone.
Your business is greatly appreciated. If you have any suggestions, concerns, complaints or comments, please let us know so we can serve you better in the future. Please contact our management team immediately so we can fix any concerns you may have. Our mission is to make every client a happy client. Compliments and praises are one way to motivate us, so please let us know how well we have done today.
Thank you.
Vivian Spa Management

Spa Policy

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